Privacy policy

I. General information

The confidentiality of your data is one of the main concerns of our website, as a data controller.

This document aims to inform you about the processing of your personal data, in the context of using our website.

II. Categories of personal data processing

II.1. If you are a customer of our website we will process your personal data, such as name and surname, telephone number, e-mail address, billing address, delivery address, data on how you use the website, like your behaviour/preferences/habits, as well as any other data categories you provide directly in the context of creating the user account, placing an order on the website or any other way that results in the use of the website.

If you use you Facebook or Google account in order to create a user account on the website, our website will process the following public profile data displayed by those applications: user name, e-mail address.

If you choose to create a user account just before placing the order of a product available on the website, you will be asked your e-mail address based on which an account will be created automatically. If you do not complete the order, your e-mail address and any other data provided will not be stored by our websit, and the account created will be deleted automatically.

II.2. If you are a visitor of our website we will process the personal data you provide directly in the context of the use of the website, such as data provided in the contact / questions / complaints section, if you contact us in this way.

III. Purposes and grounds of processing

III.1. If you are a client, our website processes your personal data as follows:
•for the development of the contractual relationship between you and our company, respectively for processing, validating, sending and invoicing the order placed on the website, informing you on the status of the order, organizing the return of the ordered products, etc.
– The processing of your data for this purpose is based on the contract concluded between you and our company, defined within “Terms and Conditions”. The provision of your personal data is necessary for the execution of this contract. Refusal to provide data may result in the impossibility of conducting contractual relations between you and our company.

•for fulfilling the legal obligations incumbent on our company in the context of the services provided through the website, including the fiscal obligations in fiscal matters, as well as in archiving.
– The processing of your data for this purpose is necessary based on legal obligations. Providing your data for this purpose is necessary. The refusal to provide the data may have as a consequence the impossibility of our company to respect the legal obligations incumbent on it and therefore the impossibility of offering you the services through the website.

•for marketing activities, respectively for the transmission, through the means of distance communication (e-mail, sms) of commercial communications regarding the products and services offered by our company, through the website.
– The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can express your consent for the processing of data for this purpose by checking the appropriate box when you create the account, or later on, in the “my account” section. To unsubscribe from receiving commercial communications you can use the option at the end of each e-mail / sms containing commercial communications. In addition, you can unsubscribe by accessing the “Data deletion” section.

Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.
•in order to perform various analyzes, reports on the operation of the site, the creation of consumption preferences profiles, mainly in order to improve the experience offered on the webite.
– The processing of your data for this purpose is based on the legitimate interest of our company to permanently improve the customer experience on the website. Providing your data for this purpose is voluntary. Refusal to provide data for this purpose will not have negative consequences for you.

III.2. If you are a visitor of the site, our company processes your personal data as follows:
•for marketing activities, respectively for the transmission, through the means of distance communication (e-mail, sms) of commercial communications regarding the products and services offered by our company, through the website.
– The processing of your data for this purpose is based on your consent, if you choose to provide it.

You can express your consent for the processing of data for this purpose by filling in and checking the appropriate box in the form for subscribing to the newsletter available on the website. To unsubscribe from receiving such commercial communications you can use the option at the end of each e-mail / sms containing commercial communications.
Providing your data for this purpose is voluntary. Refusal to provide consent for the processing of your data for this purpose will not have negative consequences for you.

•to solve complaints, grievances and to monitor traffic and improve your experience on the website.
–The processing of your data for this purpose is based on the legitimate interest of our website to ensure the proper functioning of the website, as well as to permanently improve the experience of site visitors, including by resolving various comments, questions or complaints.
Providing your data for this purpose is voluntary. Refusal to provide your data for this purpose will not have negative consequences for you.

IV. The duration for which we process your data

In principle, we process personal data only as long as this is required for the fulfilment of contractual or legal obligations which are the reason for the collection of the data mentioned above.

If you are a customer, we will process your data for the entire duration of the contractual relations and subsequently according to the legal obligations incumbent on our company (eg, in the case of financial-accounting supporting documents for which the retention period provided by law is 10 years from the date of the end of the financial year in which they were drawn up).

If you are a customer and exercise the option to delete the user account, by clicking the “Delete account” button in the section of My account information, our company will interpret this action as your option to unsubscribe from receiving commercial communications by which we keep you informed about the products and services offered through the website. In this regard, if you choose to delete your user account, we will no longer send you such emails and / or text messages. However, we would like to inform you that deleting your account will not automatically have the effect of deleting your personal data. If you no longer wish to have your personal data processed or if you wish to have your data deleted, you may exercise the rights detailed in point VII below. If you request the deletion of the account, but there is at least one active order on that account, the account deletion request can be registered only after the delivery of the products and the completion of the last active order.

If you withdraw your consent to the processing of data for marketing purposes, our company will cease the processing of your personal data for this purpose, without affecting the processing carried out by our company on the basis of the consent expressed by you before its withdrawal.

V. Disclosure of personal data

For the purposes of processing, our company may disclose your data to partners, third parties or entities that support our company in carrying out the activity through the website (eg courier companies, IT service providers), or to central public / local authorities, in the following exemplary cases listed:
•for the administration of the website;
•in situations where this communication would be necessary for the awarding of prizes or other facilities to the persons concerned, obtained as a result of their participation in various promotional campaigns organized by our company through the website;
•for maintaining, personalizing and improving the website and the services provided through it;
•for performing data analysis, testing and research, monitoring usage and activity trends, developing security features and user authentication;
•for the transmission of commercial marketing communications, under the conditions and limits provided by law;
•when the disclosure of personal data is provided by law, etc.

VI. Transfer of personal data

The personal data provided to our company can be transferred outside Romania, but only to European Union countries.

VII. The rights you benefit from

Under the conditions provided by the legislation on the processing of personal data, as data subjects, you benefit from the following rights:
•the right to information, respectively the right to receive details regarding the processing activities performed by our company, according to those described in this document;
•the right to access data, respectively the right to obtain confirmation from our company regarding the processing of personal data, as well as details regarding the processing activities such as the way the data is processed, the purpose for which the processing is done, recipients or categories of data recipients, etc .;
•the right to rectification, respectively the right to obtain the correction, without justified delays, by our company of inaccurate / unjustified personal data, as well as the completion of incomplete data; The rectification / completion will be communicated to each recipient to whom the data were transmitted, unless this proves impossible or involves disproportionate effort.
•the right to delete data, without undue delay, (“right to be forgotten”), if one of the following reasons applies:
–they are no longer necessary for the fulfillment of the purposes for which they were collected or processed;
–if the consent is withdrawn and there is no other legal basis for processing;
–if the data subject opposes the processing and there are no legitimate reasons to prevail;
–if the personal data have been processed illegally;
–if the personal data must be deleted in order to comply with a legal obligation;
–personal data have been collected in connection with the provision of information society services in accordance with Union law or domestic law under the incidence of the operator.

•It is possible that, following the request to delete the data, our company will anonymize this data (thus depriving them of personal character) and continue in these conditions the processing for statistical purposes;
•the right to restrict processing to the extent that:
–the person disputes the accuracy of the data, for a period that allows us to verify the correctness of the data;
–the processing is illegal, and the data subject opposes the deletion of personal data, requesting instead the restriction of their use;
–the operator no longer needs the personal data for the purpose of processing, but the data subject requests them for the ascertainment, exercise or defense of a right in court; or
–the data subject objected to the processing (other than direct marketing), for the period of time in which it is verified whether the legitimate rights of the operator prevail over those of the data subject.

•the right to data portability, respectively the right to receive personal data in a structured way, commonly used and in an easy to read format, as well as the right for these data to be transmitted by our company to another operator data, insofar as the conditions provided by law are met;
•the right to object – in terms of processing activities can be exercised by submitting a request as indicated below;
–at any time, for reasons related to the particular situation of the data subject, that the data concerning him be processed on the basis of the legitimate interest of our company or on the basis of the public interest, except in cases where our company can prove that it has legitimate and compelling reasons justifying the processing and prevailing over the interests, rights and freedoms of the data subjects or that the purpose is to establish, exercise or defend a right in court;
–at any time, free of charge and without any justification, for the data concerning it to be processed for the purpose of direct marketing.

•the right not to be subject to an automatic individual decision, respectively the right not to be the subject of a decision taken only on the basis of automatic processing activities, including the creation of profiles, which produce legal effects concerning the data subject or similarly affect him to a significant extent;
•the right to address the National Authority for the Supervision of Personal Data Processing or the competent courts, to the extent deemed necessary.

For any further questions regarding the way in which personal data are processed and in order to exercise your rights mentioned above, please contact the “Contact” page.

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